Frequently Asked Questions
Everything you need to know about our home and garden collections.
What is the typical shipping timeframe for your products?
Most orders are processed within 2-3 business days. Depending on your location and the size of the items, standard delivery typically takes 5-7 business days.
How do you handle returns for home decor items?
We offer a 30-day return policy for most items in their original packaging. Please note that return shipping costs may apply unless the item arrived damaged or defective.
Are your garden planters frost-resistant?
Many of our ceramic and composite planters are designed for outdoor use; however, we recommend moving them to a sheltered area or covering them during extreme freezing temperatures to prevent cracking.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our customer service team within 48 hours with photos of the product and packaging to initiate a replacement.
Do you offer wholesale opportunities for interior designers?
Yes, we have a dedicated trade program for interior designers and retailers. You can apply for a professional account through our 'Trade' portal to access exclusive pricing.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.